{"id":53389,"date":"2026-05-22T12:38:16","date_gmt":"2026-05-22T12:38:16","guid":{"rendered":"https:\/\/www.brewermorris.com\/?p=53389"},"modified":"2026-05-27T12:47:13","modified_gmt":"2026-05-27T12:47:13","slug":"building-shared-service-centre-capability","status":"publish","type":"post","link":"https:\/\/www.brewermorris.com\/nl\/hiring-advice\/building-shared-service-centre-capability\/","title":{"rendered":"Building shared service centre capability: interview with Tim Kwakkenbos, transformation and finance programme leader"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull is-layout-constrained wp-container-core-group-is-layout-0fbd6134 wp-block-group-is-layout-constrained\" style=\"margin-top:0\">\n<div class=\"wp-block-columns single-post__columns is-layout-flex wp-container-core-columns-is-layout-6ed55936 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column single-post__columns__column--nav is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<div class=\"wp-block-group single-post__sidebar single-post__sidebar--sticky is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:0\">\n<h2 class=\"wp-block-heading is-style-eyebrow-no-border\" id=\"h-contents\" style=\"margin-bottom:var(--wp--preset--spacing--x-small);padding-right:var(--wp--preset--spacing--small);padding-left:var(--wp--preset--spacing--small)\">Contents<\/h2>\n\n\n\n<div class=\"wp-block-group has-border-color has-brand-1-20-border-color is-layout-constrained wp-container-core-group-is-layout-3a1915d0 wp-block-group-is-layout-constrained\" style=\"border-width:2px;border-top-left-radius:0.83rem;border-top-right-radius:0.83rem;border-bottom-left-radius:0.83rem;border-bottom-right-radius:0.83rem;padding-top:var(--wp--preset--spacing--small);padding-right:var(--wp--preset--spacing--small);padding-bottom:var(--wp--preset--spacing--small);padding-left:var(--wp--preset--spacing--small)\">\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><ul><li><a href=\"#h-contents\" data-level=\"2\">Contents<\/a><\/li><li><a href=\"#h-what-types-of-finance-transformation-programmes-do-you-lead-and-where-do-you-add-the-most-value\" data-level=\"2\">What types of finance transformation programmes do you lead and where do you add the most value?<\/a><\/li><li><a href=\"#h-what-separates-successful-ssc-implementations-from-those-that-fall-short\" data-level=\"2\">What separates successful SSC implementations from those that fall short?<\/a><\/li><li><a href=\"#h-why-do-mid-sized-organisations-often-get-ssc-strategy-wrong\" data-level=\"2\">Why do mid-sized organisations often get SSC strategy wrong?<\/a><\/li><li><a href=\"#h-how-is-technology-reshaping-the-traditional-centralisation-model-in-finance\" data-level=\"2\">How is technology reshaping the traditional centralisation model in finance?<\/a><\/li><li><a href=\"#h-what-skills-are-becoming-critical-in-modern-finance-functions-and-sscs\" data-level=\"2\">What skills are becoming critical in modern finance functions and SSCs?<\/a><\/li><li><a href=\"#h-how-do-you-build-a-programme-team-that-delivers-and-sustains-transformation\" data-level=\"2\">How do you build a programme team that delivers and sustains transformation?<\/a><\/li><li><a href=\"#h-where-do-finance-transformations-most-often-break-down-and-why\" data-level=\"2\">Where do finance transformations most often break down and why?<\/a><\/li><\/ul><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group single-post__share-desktop is-layout-constrained wp-container-core-group-is-layout-d7a70935 wp-block-group-is-layout-constrained block-visibility-hide-medium-screen block-visibility-hide-small-screen\" style=\"margin-top:var(--wp--preset--spacing--x-large);padding-top:0;padding-right:var(--wp--preset--spacing--small);padding-bottom:0;padding-left:var(--wp--preset--spacing--small)\">\n<h3 class=\"wp-block-heading is-style-eyebrow-no-border\" id=\"h-share\">Share<\/h3>\n\n\n\t<ul class=\"wp-block-social-links has-normal-icon-size is-style-branded\">\n\t\t\t\t\t<li class=\"wp-block-social-links__item wp-social-link wp-social-link-facebook\">\n\t\t\t\t<a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.brewermorris.com%2Fnl%2Fhiring-advice%2Fbuilding-shared-service-centre-capability%2F\" target=\"_blank\" rel=\"noopener noreferrer\" aria-label=\"Share on Facebook\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 2C6.5 2 2 6.5 2 12c0 5 3.7 9.1 8.4 9.9v-7H7.9V12h2.5V9.8c0-2.5 1.5-3.9 3.8-3.9 1.1 0 2.2.2 2.2.2v2.5h-1.3c-1.2 0-1.6.8-1.6 1.6V12h2.8l-.4 2.9h-2.3v7C18.3 21.1 22 17 22 12c0-5.5-4.5-10-10-10z\"\/><\/svg>\t\t\t\t\t<span class=\"wp-block-social-links__item-label screen-reader-text\">Share on Facebook<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"wp-block-social-links__item wp-social-link wp-social-link-x\">\n\t\t\t\t<a href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.brewermorris.com%2Fnl%2Fhiring-advice%2Fbuilding-shared-service-centre-capability%2F&#038;text=Building%20shared%20service%20centre%20capability%3A%20interview%20with%20Tim%20Kwakkenbos%2C%20transformation%20and%20finance%20programme%20leader\" target=\"_blank\" rel=\"noopener noreferrer\" aria-label=\"Share on X\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M13.982 10.622 20.54 3h-1.554l-5.693 6.618L8.745 3H3.5l6.876 10.007L3.5 21h1.554l6.012-6.989L15.868 21h5.245l-7.131-10.378Zm-2.128 2.474-.697-.997-5.543-7.93H8l4.474 6.4.697.996 5.815 8.332h-2.387l-4.745-6.801Z\"\/><\/svg>\t\t\t\t\t<span class=\"wp-block-social-links__item-label screen-reader-text\">Share on X<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"wp-block-social-links__item wp-social-link wp-social-link-linkedin\">\n\t\t\t\t<a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.brewermorris.com%2Fnl%2Fhiring-advice%2Fbuilding-shared-service-centre-capability%2F\" target=\"_blank\" rel=\"noopener noreferrer\" aria-label=\"Share on LinkedIn\">\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M19.7 3H4.3A1.3 1.3 0 003 4.3v15.4A1.3 1.3 0 004.3 21h15.4a1.3 1.3 0 001.3-1.3V4.3A1.3 1.3 0 0019.7 3zM8.339 18.338H5.667v-8.59h2.672v8.59zM7.004 8.574a1.548 1.548 0 11-.002-3.096 1.548 1.548 0 01.002 3.096zm11.335 9.764H15.67v-4.177c0-.996-.017-2.277-1.387-2.277-1.389 0-1.601 1.086-1.601 2.206v4.248h-2.667v-8.59h2.559v1.174h.037c.356-.675 1.227-1.387 2.526-1.387 2.703 0 3.203 1.779 3.203 4.092v4.711z\"\/><\/svg>\t\t\t\t\t<span class=\"wp-block-social-links__item-label screen-reader-text\">Share on LinkedIn<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t<\/ul>\n\t<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column toc-scope single-post__columns__column--content is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<p class=\"wp-block-paragraph\">Tim Kwakkenbos is a transformation and finance programme leader specialising in large-scale operating model redesign, shared service centre (SSC) implementations and global finance transitions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">He\u2019s typically brought in when finance needs to fundamentally change. He has led complex transformations across more than 30 countries for organisations including <a href=\"https:\/\/www.nutreco.com\/\">Nutreco<\/a>, <a href=\"https:\/\/www.carlsberggroup.com\/\">Carlsberg<\/a>, <a href=\"https:\/\/www.fedex.com\/en-gb\/campaign\/tnt-special-services.html\">FedEx\/TNT<\/a> and <a href=\"https:\/\/www.akzonobel.com\/en\">AkzoNobel<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"683\" height=\"1024\" src=\"https:\/\/www.brewermorris.com\/wp-content\/uploads\/sites\/4\/2026\/05\/Headshot_Tim-Kwakkenbos-683x1024.jpeg\" alt=\"\" class=\"wp-image-53427\" style=\"aspect-ratio:0.6670260833846786;width:242px;height:auto\" srcset=\"https:\/\/www.brewermorris.com\/wp-content\/uploads\/sites\/4\/2026\/05\/Headshot_Tim-Kwakkenbos-683x1024.jpeg 683w, https:\/\/www.brewermorris.com\/wp-content\/uploads\/sites\/4\/2026\/05\/Headshot_Tim-Kwakkenbos-200x300.jpeg 200w, https:\/\/www.brewermorris.com\/wp-content\/uploads\/sites\/4\/2026\/05\/Headshot_Tim-Kwakkenbos-768x1152.jpeg 768w, https:\/\/www.brewermorris.com\/wp-content\/uploads\/sites\/4\/2026\/05\/Headshot_Tim-Kwakkenbos.jpeg 1024w\" sizes=\"(max-width: 683px) 100vw, 683px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Known for his pragmatic, hands-on leadership style, Tim combines deep finance process expertise with a strong focus on people, change and execution.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">He\u2019s particularly experienced in delivering end-to-end transformations from strategy and design through to implementation, helping organisations achieve sustainable improvements in efficiency, control and performance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What drives him most is making transformation work in practice for the business and the people.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.brewermorris.com\/consultants\/sjouke-van-der-made\/\">Sjouke<\/a> sat down with Tim to learn about his approach to building shared service centre capability.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-brand-1-color has-text-color has-link-color wp-elements-f7cce5eaeef1cbe3b90fb4d2315e3cc5\" id=\"h-what-types-of-finance-transformation-programmes-do-you-lead-and-where-do-you-add-the-most-value\">What types of finance transformation programmes do you lead and where do you add the most value?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">I typically step into organisations at the point where finance needs to fundamentally change, not just improve. In most cases, that means moving from fragmented, locally driven structures towards a more standardised, scalable operating model.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Over the years, I\u2019ve specialised in large-scale finance transformations, particularly where complexity is high: multiple countries, different legacy processes and a significant people impact. The programmes I lead usually combine operating model design, SSC implementation and complex transition execution across regions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In my recent work at Nutreco, the focus was on shaping a global finance operating model and preparing the organisation for multiple SSC implementations. That involved strategy alignment, building governance, defining the transition approach and creating alignment across board-level stakeholders and local finance leadership.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These transformations only succeed when strategy, execution and change are treated as one integrated challenge. It\u2019s relatively straightforward to design a target operating model on paper. The real work is making sure that model works in practice across countries, cultures and levels of maturity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That\u2019s the space I enjoy most: bringing structure to complex environments, building momentum and ensuring that transformation delivers sustainable results.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-brand-1-color has-text-color has-link-color wp-elements-8fd6768ce55a713b320eb28101b5c201\" id=\"h-what-separates-successful-ssc-implementations-from-those-that-fall-short\">What separates successful SSC implementations from those that fall short?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In my experience, a shared service centre only adds real value when it is part of a broader effort to simplify and standardise the finance function. If that foundation is not in place, an SSC doesn\u2019t solve complexity. It relocates it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When processes are harmonised and clearly defined, SSCs can deliver improved efficiency, stronger control and a scalable platform for growth. Centralisation becomes an enabler of performance rather than just a structural change.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where I\u2019ve seen it go wrong is when organisations move too quickly to centralise. If different countries or business units are still operating in fundamentally different ways, those inconsistencies simply move into the SSC. The result is typically a drop in performance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That said, you don\u2019t need 100% perfection. If you\u2019re 70 to 80% standardised and governance is clear, you can transition and continue improving from the centre.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Increasingly, SSCs are becoming capability centres supporting automation, enabling AI initiatives and driving continuous improvement. But that only works if they are designed as part of an end-to-end operating model with clear ownership of processes and outcomes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ultimately, the question is not whether to centralise, but what problem you are trying to solve.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-brand-1-color has-text-color has-link-color wp-elements-1b125994963b3a4dab13eba8f4b6c85e\" id=\"h-why-do-mid-sized-organisations-often-get-ssc-strategy-wrong\">Why do mid-sized organisations often get SSC strategy wrong?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Organisations often underestimate how much their size, footprint and complexity should shape their SSC strategy. There is no one-size-fits-all model.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For large, multinational organisations, a shared services model is often a natural step. The real challenge is how to create consistency without losing control, which requires strong governance, clear process ownership and a disciplined approach to standardisation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Missteps are more common in mid-sized or regionally focused organisations. These businesses often try to replicate models designed for much larger companies without having the same level of process maturity or scale. As a result, they invest heavily in centralisation before simplifying and aligning their processes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A common pattern is that a centre is set up, but local exceptions remain. Those exceptions become the rule, and the SSC ends up firefighting instead of improving.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The underlying issue is that decisions are driven by cost ambitions rather than a clear vision of the finance function.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A more effective approach is to start with what level of standardisation can realistically be achieved, then design a model that fits the organisation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Successful SSC strategies are defined by how well they balance efficiency, control and proximity to the business.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-brand-1-color has-text-color has-link-color wp-elements-1879a3bab57d3ad90ed1614eb7ae78bf\" id=\"h-how-is-technology-reshaping-the-traditional-centralisation-model-in-finance\">How is technology reshaping the traditional centralisation model in finance?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Automation and AI are reshaping how organisations think about centralisation and challenging the assumptions that traditionally drove SSC strategies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Historically, centralisation was the primary way to achieve scale and efficiency. Today, that equation is no longer as straightforward.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Automation can deliver a significant part of those efficiency gains without requiring full centralisation. In areas like purchase-to-pay, initiatives such as three-way matching and standardisation can reduce transactional workload and give organisations more flexibility.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That doesn\u2019t mean SSCs are less relevant. Their role is evolving into exception handling centres that support automation and drive continuous improvement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Many organisations are still applying an old mindset, designing SSCs around volume and cost, while the real opportunity is to design around capability, data and insight. It\u2019s no longer about where the work sits, but how work is performed, how data flows and where value is created.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-brand-1-color has-text-color has-link-color wp-elements-c35fe1631f30fb2c1836170935da9076\" id=\"h-what-skills-are-becoming-critical-in-modern-finance-functions-and-sscs\">What skills are becoming critical in modern finance functions and SSCs?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The talent profile within SSCs is changing fundamentally. It\u2019s not just about fewer transactional roles, but different capabilities.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As automation takes over repetitive work, the value is moving towards understanding and improvement. There is growing demand for people who can think end-to-end, understand processes and continuously improve workflows.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Analytical skills, system knowledge and a continuous improvement mindset are becoming more important than transactional expertise.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What\u2019s still most underestimated is change capability. If people don\u2019t adopt new ways of working, performance drops. That\u2019s why change management and training should be treated as core workstreams.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As SSCs become more central, expectations are increasing. Teams are expected to contribute to insights, support decision-making and challenge the business.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ultimately, the shift towards automation is a people transformation as much as a technology transformation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-brand-1-color has-text-color has-link-color wp-elements-e72c95c1a79e0397c879afbbc958a6aa\" id=\"h-how-do-you-build-a-programme-team-that-delivers-and-sustains-transformation\">How do you build a programme team that delivers and sustains transformation?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The success of a transformation programme is heavily influenced by how you balance internal capability and external expertise. It\u2019s not an either-or decision.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">External expertise plays a critical role in the early stages, bringing structure, pace and proven approaches. This often includes defining the methodology, establishing governance and creating the overall framework.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, real success is determined by what remains after the programme is completed. If the organisation has not built its own capability, the transformation risks losing momentum.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That\u2019s why capability building should be an integral part of the programme. From the start, it\u2019s about involving internal teams, giving them ownership and developing the skills to continue the transformation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A key focus should be shifting from external delivery to internal ownership.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ultimately, the role of external expertise is to accelerate the transformation and leave the organisation stronger than before.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-brand-1-color has-text-color has-link-color wp-elements-d5280486bdcd536fd6e8fd98eb235990\" id=\"h-where-do-finance-transformations-most-often-break-down-and-why\">Where do finance transformations most often break down and why?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The costliest mistakes are almost always linked to underestimating the human and organisational readiness for change.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There is often a strong focus on the end-state, while less attention is given to whether the organisation is ready to adopt that change.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">One common issue is starting transitions too early. On paper everything looks prepared, but in reality key elements are not fully in place. When you move into transition under those conditions, problems become visible later at a much higher cost.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Another challenge is a lack of clear ownership. If end-to-end accountability is unclear, issues are passed between teams without being resolved, and momentum is lost quickly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What sits underneath most of these issues is a capability gap. Organisations underestimate how much investment is needed in skills, behaviours and leadership.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Transformation is often treated as a project with an end date, while in reality it is a shift in how the organisation operates.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column single-post__columns__column--related is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n\t<div class=\"hd-block hd-block-people is-style-v2\" id=\"block_a30801cf0eef09f8d2ab678bfa4f436b\" data-total=\"1\">\n\n\t\t\n\t\t\t<div class=\"eyebrow-group\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"hd-block-job__title is-style-eyebrow eyebrow-group__title\">Author<\/h3>\n\t\t\t\t\t\t\t\t\t\t<div class=\"wp-block-button is-style-arrow eyebrow-group__button\">\n\t\t\t\t\t\t<a class=\"hd-block-people__button button wp-block-button__link eyebrow-group__link\" href=\"#\"><\/a>\n\t\t\t\t\t<\/div>\t\n\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\n\t\t<div class=\"cards cards--people\">\n\n\t\t\t\n<div class=\"card card--person post-48327 hd_person type-hd_person status-publish has-post-thumbnail hentry hd_person_sector-banking-and-financial-services hd_person_seniority-senior-consultant hd_person_location-netherlands\" id=\"block_a30801cf0eef09f8d2ab678bfa4f436b-person-48327\">\n\n\t<div class=\"card--person__inner\">\n\n\t\t\n\t\t\t<figure class=\"card__image-wrapper\">\n\t\t\t\t<a href=\"https:\/\/www.brewermorris.com\/nl\/consultants\/sjouke-van-der-made\/\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/www.brewermorris.com\/wp-content\/uploads\/sites\/4\/2025\/10\/Sjouke-van-der-Made-300x300.jpg\" class=\"card__image test\" alt=\"\" sizes=\"(max-width: 600px) 100vw, (max-width: 781px) 50vw, (max-width: 1023px) 40vw, (max-width: 1200px) 25vw, 370px\" srcset=\"https:\/\/www.brewermorris.com\/wp-content\/uploads\/sites\/4\/2025\/10\/Sjouke-van-der-Made-300x300.jpg 300w, https:\/\/www.brewermorris.com\/wp-content\/uploads\/sites\/4\/2025\/10\/Sjouke-van-der-Made-150x150.jpg 150w, https:\/\/www.brewermorris.com\/wp-content\/uploads\/sites\/4\/2025\/10\/Sjouke-van-der-Made-768x768.jpg 768w, https:\/\/www.brewermorris.com\/wp-content\/uploads\/sites\/4\/2025\/10\/Sjouke-van-der-Made.jpg 1000w\" \/><\/a>\t\t\t<\/figure>\n\n\t\t\t\t\t\t<div class=\"card__titles\">\n\t\t\t\t\t\t\t<h2 class=\"card__title\"><a href=\"https:\/\/www.brewermorris.com\/nl\/consultants\/sjouke-van-der-made\/\">Sjouke van der Made<\/a><\/h2>\n\t\t\t\t\t\t\t\t<h3 class=\"card__subtitle\"><a href=\"https:\/\/www.brewermorris.com\/nl\/consultants\/sjouke-van-der-made\/\">Senior Consultant<\/a><\/h3>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"card__location\">Netherlands<\/div>\n\t\t\t\t\t\t<div class=\"card__email\">\n\t\t\t\t<a class=\"card__contact-link card__contact-link--email\" 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LinkedIn<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t<\/ul>\n\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n\n\n\t<div class=\"hd-block hd-block-posts is-template-grid alignwide\" id=\"block_0ebcc6ea191fc7911abaf5db6c5c8913\">\n\n\t\t\n\t\t\t<div class=\"eyebrow-group\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"hd-block-job__title is-style-eyebrow eyebrow-group__title\">MORE RESOURCES<\/h3>\n\t\t\t\t\t\t\t\t\t\t<div class=\"wp-block-button is-style-arrow eyebrow-group__button\">\n\t\t\t\t\t\t<a class=\"hd-block-posts__button button wp-block-button__link eyebrow-group__link\" href=\"\/resources\">See all<\/a>\n\t\t\t\t\t<\/div>\t\n\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\n\t\t<div class=\"cards cards--posts\">\n\n\t\t\t\n<div class=\"card card--post post-55895 post type-post status-publish format-standard has-post-thumbnail hentry category-career-advice category-europe category-finance hd_author-michelle-ewing\" id=\"block_0ebcc6ea191fc7911abaf5db6c5c8913-job-55895\">\n\n\t<a class=\"card__link\" href=\"https:\/\/www.brewermorris.com\/nl\/career-advice\/emotional-intelligence-the-career-superpower-nobody-puts-on-their-cv\/\">\n\n\t\t\n\t\t\t<div class=\"card__image-wrapper\">\n\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"225\" src=\"https:\/\/www.brewermorris.com\/wp-content\/uploads\/sites\/4\/2026\/09\/Detail_Cheerful-group-discussing-business_GettyImages-590069736-300x225.jpg\" class=\"card__image\" alt=\"\" sizes=\"(max-width: 481px) 100vw, (max-width: 599px) 50vw, (max-width: 1240px) 33vw, 370px\" srcset=\"https:\/\/www.brewermorris.com\/wp-content\/uploads\/sites\/4\/2026\/09\/Detail_Cheerful-group-discussing-business_GettyImages-590069736-300x225.jpg 300w, https:\/\/www.brewermorris.com\/wp-content\/uploads\/sites\/4\/2026\/09\/Detail_Cheerful-group-discussing-business_GettyImages-590069736-2048x1536.jpg 2048w, https:\/\/www.brewermorris.com\/wp-content\/uploads\/sites\/4\/2026\/09\/Detail_Cheerful-group-discussing-business_GettyImages-590069736-1024x768.jpg 1024w, https:\/\/www.brewermorris.com\/wp-content\/uploads\/sites\/4\/2026\/09\/Detail_Cheerful-group-discussing-business_GettyImages-590069736-768x576.jpg 768w\" \/>\n\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<ul class=\"card__tags\">\n\n\t\t\t\t\t\t\t\t\t\t<li class=\"card__tag\"><\/li>\n\t\t\t\t\t\t\n\t\t\t<\/ul>\n\n\t\t\t\t\t\t<h4 class=\"card__title\">Emotional intelligence: the career superpower nobody puts on their CV<\/h4>\n\t\t\t\n\t\t<ul class=\"meta__list\">\n\n\t\t\t\t\t\t\t<li class=\"card__published-date meta__item\"><span class=\"meta__item-label\">Posted<\/span> <span class=\"meta__item-value\">september 7, 2026<\/span><\/li>\n\t\t\t\t\n\t\t<\/ul>\n\n\t\t\t\t\t<div class=\"card__content\">Contents Share Key insights We&#8217;ve all worked with someone who has impressive qualifications, years of experience and exceptional technical expertise, yet struggles to bring people with them. And we&#8217;ve all met someone else who earns trust quickly, stays calm under pressure, handles difficult conversations well and consistently gets the best from those around them. The [&hellip;]<\/div>\n\t\t\t\n\t<\/a>\n\n<\/div>\n<div class=\"card card--post post-55646 post type-post status-publish format-standard has-post-thumbnail hentry category-europe category-finance category-hiring-advice category-market-insight category-netherlands hd_author-michelle-ewing\" id=\"block_0ebcc6ea191fc7911abaf5db6c5c8913-job-55646\">\n\n\t<a class=\"card__link\" href=\"https:\/\/www.brewermorris.com\/nl\/hiring-advice\/riding-the-financial-cycle-how-smart-leaders-prepare-for-every-economic-season\/\">\n\n\t\t\n\t\t\t<div class=\"card__image-wrapper\">\n\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"225\" src=\"https:\/\/www.brewermorris.com\/wp-content\/uploads\/sites\/4\/2026\/08\/Detail_Meeting-discussion-around-table_iStock-1477078563-300x225.jpg\" class=\"card__image\" alt=\"\" sizes=\"(max-width: 481px) 100vw, (max-width: 599px) 50vw, (max-width: 1240px) 33vw, 370px\" srcset=\"https:\/\/www.brewermorris.com\/wp-content\/uploads\/sites\/4\/2026\/08\/Detail_Meeting-discussion-around-table_iStock-1477078563-300x225.jpg 300w, https:\/\/www.brewermorris.com\/wp-content\/uploads\/sites\/4\/2026\/08\/Detail_Meeting-discussion-around-table_iStock-1477078563-2048x1536.jpg 2048w, https:\/\/www.brewermorris.com\/wp-content\/uploads\/sites\/4\/2026\/08\/Detail_Meeting-discussion-around-table_iStock-1477078563-1024x768.jpg 1024w, https:\/\/www.brewermorris.com\/wp-content\/uploads\/sites\/4\/2026\/08\/Detail_Meeting-discussion-around-table_iStock-1477078563-768x576.jpg 768w\" \/>\n\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<ul class=\"card__tags\">\n\n\t\t\t\t\t\t\t\t\t\t<li class=\"card__tag\"><\/li>\n\t\t\t\t\t\t\n\t\t\t<\/ul>\n\n\t\t\t\t\t\t<h4 class=\"card__title\">Riding the financial cycle: how smart leaders prepare for every economic season<\/h4>\n\t\t\t\n\t\t<ul class=\"meta__list\">\n\n\t\t\t\t\t\t\t<li class=\"card__published-date meta__item\"><span class=\"meta__item-label\">Posted<\/span> <span class=\"meta__item-value\">augustus 25, 2026<\/span><\/li>\n\t\t\t\t\n\t\t<\/ul>\n\n\t\t\t\t\t<div class=\"card__content\">Contents Share The financial cycle influences every business, from hiring plans and investment strategies to long-term growth ambitions. Across Europe, business leaders are navigating a complex environment shaped by monetary policy, changing interest rates, evolving financial markets, inflationary pressures and geopolitical uncertainty. While many organisations react to change only after it occurs, the most successful [&hellip;]<\/div>\n\t\t\t\n\t<\/a>\n\n<\/div>\n<div class=\"card card--post post-55331 post type-post status-publish format-standard has-post-thumbnail hentry category-europe category-finance category-management-advice category-market-insight category-netherlands tag-recruitment hd_author-michelle-ewing\" id=\"block_0ebcc6ea191fc7911abaf5db6c5c8913-job-55331\">\n\n\t<a class=\"card__link\" href=\"https:\/\/www.brewermorris.com\/nl\/market-insight\/leading-through-transformation-interview-with-shahid-bhagwandien-head-of-finance-at-csc-global\/\">\n\n\t\t\n\t\t\t<div class=\"card__image-wrapper\">\n\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"225\" src=\"https:\/\/www.brewermorris.com\/wp-content\/uploads\/sites\/4\/2026\/08\/Shahid-300x225.jpg\" class=\"card__image\" alt=\"\" sizes=\"(max-width: 481px) 100vw, (max-width: 599px) 50vw, (max-width: 1240px) 33vw, 370px\" \/>\n\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<ul class=\"card__tags\">\n\n\t\t\t\t\t\t\t\t\t\t<li class=\"card__tag\"><\/li>\n\t\t\t\t\t\t\n\t\t\t<\/ul>\n\n\t\t\t\t\t\t<h4 class=\"card__title\">Leading through transformation: interview with Shahid Bhagwandien, Head of Finance at CSC Global<\/h4>\n\t\t\t\n\t\t<ul class=\"meta__list\">\n\n\t\t\t\t\t\t\t<li class=\"card__published-date meta__item\"><span class=\"meta__item-label\">Posted<\/span> <span class=\"meta__item-value\">augustus 13, 2026<\/span><\/li>\n\t\t\t\t\n\t\t<\/ul>\n\n\t\t\t\t\t<div class=\"card__content\">Contents Share Shahid Bhagwandien is Head of Finance at CSC (Corporation Service Company), the world\u2019s leading provider of business administration and compliance solutions, headquartered in US. He works from the CSC office in Amsterdam. Reporting directly to the Senior Finance Director, he oversees finance operations across the Netherlands, UAE, Cyprus, Greece, and Belgium within the [&hellip;]<\/div>\n\t\t\t\n\t<\/a>\n\n<\/div>\t\t\n\t\t<\/div>\n\n\t\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Contents Share Tim Kwakkenbos is a transformation and finance programme leader specialising in large-scale operating model redesign, shared service centre (SSC) implementations and global finance transitions. He\u2019s typically brought in when finance needs to fundamentally change. He has led complex transformations across more than 30 countries for organisations including Nutreco, Carlsberg, FedEx\/TNT and AkzoNobel. Known [&hellip;]<\/p>\n","protected":false},"author":781,"featured_media":53430,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"_cn_metabox_post_checkbox_dont_send_once":false,"_cn_metabox_post_checkbox_dont_send_ever":false,"footnotes":""},"categories":[216,77,30,18,265],"tags":[],"hd_author":[400],"class_list":["post-53389","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-europe","category-finance","category-hiring-advice","category-market-insight","category-netherlands","hd_author-sjouke-van-der-made"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Building shared service centre capability: interview with Tim Kwakkenbos, transformation and finance programme leader | Brewer Morris<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.brewermorris.com\/hiring-advice\/building-shared-service-centre-capability\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Building shared service centre capability: interview with Tim Kwakkenbos, transformation and finance programme leader | Brewer Morris\" \/>\n<meta property=\"og:description\" content=\"Contents Share Tim Kwakkenbos is a transformation and finance programme leader specialising in large-scale operating model redesign, shared service centre (SSC) implementations and global finance transitions. He\u2019s typically brought in when finance needs to fundamentally change. He has led complex transformations across more than 30 countries for organisations including Nutreco, Carlsberg, FedEx\/TNT and AkzoNobel. Known [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.brewermorris.com\/hiring-advice\/building-shared-service-centre-capability\/\" \/>\n<meta property=\"og:site_name\" content=\"Brewer Morris\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/BrewerMorrisRecruitment\/\" \/>\n<meta property=\"article:published_time\" content=\"2026-05-22T12:38:16+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-27T12:47:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.brewermorris.com\/wp-content\/uploads\/sites\/4\/2026\/05\/Headshot_Tim-Kwakkenbos_cropped.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"946\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Sjouke van der Made\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Building shared service centre capability: interview with Tim Kwakkenbos, transformation and finance programme leader\" \/>\n<meta name=\"twitter:label1\" content=\"Geschreven door\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sjouke van der Made\" \/>\n\t<meta name=\"twitter:label2\" content=\"Geschatte leestijd\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.brewermorris.com\\\/hiring-advice\\\/building-shared-service-centre-capability\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.brewermorris.com\\\/hiring-advice\\\/building-shared-service-centre-capability\\\/\"},\"author\":{\"name\":\"Sjouke van der Made\",\"@id\":\"https:\\\/\\\/www.brewermorris.com\\\/#\\\/schema\\\/person\\\/6720f8e8a0ba6f56ebe190d9ef556443\"},\"headline\":\"Building shared service centre capability: 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