Vice President Key Account Management
Key Responsibilities
- Account Management:
- Develop and maintain strong relationships with customers’ at all hierarchical levels, understanding their needs and ensuring their satisfaction.
- Create and execute comprehensive account plans that align with customer objectives and company goals.
- Serve as the primary point of contact for assigned accounts, handling escalated issues and strategic discussions.
- Establish, coordinate and lead regular business review meetings with customers in assigned portfolio
- Business Retention and Growth:
- Ensure business retention by consistently delivering value and maintaining high levels of customer satisfaction.
- Identify and pursue opportunities for new business acquisition within existing accounts.
- Develop and implement strategies for up-selling and cross-selling additional products and services to key accounts.
- Coordinate tender processes and develop related negotiation strategies and tactics.
- Lead negotiations to ensure all agreements align with company goals and strategic objectives.
- Maintain a keen understanding of market conditions and competitor activities to inform negotiation strategies.
- Strategic and Tactical Balance:
- Drive strategic initiatives to enhance account performance and achieve long-term growth.
- Implement tactical solutions to address immediate customer needs and operational challenges.
- Balance strategic vision with day-to-day execution, ensuring alignment with overall business objectives.
- Financial and Operational Performance Management:
- Utilize strong commercial and financial acumen to make data-driven decisions that drive profitability and growth.
- Monitor and analyze key performance indicators (KPIs) to ensure targets are met or exceeded.
- Develop and manage budgets, forecasts, and financial performance metrics for key accounts.
- Collaboration and Innovation:
- Work closely with cross-functional teams, including marketing, product development, and operations, to deliver exceptional service to key accounts.
- Foster a culture of creativity and innovation, encouraging team members to propose and implement new ideas.
- Stay informed about industry trends, market conditions, and competitor activities to inform strategic planning.
- Leadership and Team Development:
- Build, lead, and mentor a high-performing key account management team.
- Set clear goals and expectations, providing regular feedback and performance evaluations.
- Promote a collaborative and inclusive team environment that values diverse perspectives.
- Digital Transformation:
- Champion digitalization efforts to improve customer engagement and streamline processes.
- Collaborate with internal teams to ensure digital solutions are effectively integrated and utilized.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Finance, or a related field; MBA or advanced degree preferred.
- Minimum of 10 years of experience in key account management, sales, or a related field, with a proven track record of success.
- Strong commercial and financial acumen with the ability to make data-driven decisions.
- Experience with digital transformation initiatives and a solid understanding of digital tools and technologies.
- Excellent communication, negotiation, and relationship-building skills.
- Ability to balance strategic thinking with tactical execution in a dynamic environment.
- Creative thinker with a passion for innovation and problem-solving.
Key Attributes:
- Strategic Thinker: Ability to develop and execute long-term strategies that drive business growth and transformation.
- Commercially Astute: Strong understanding of financial principles and commercial strategies to drive profitability and growth.
- Digitally Savvy: Proficient in leveraging digital tools and technologies to enhance key account management practices.
- Creative Innovator: Strong ability to think creatively and implement innovative solutions that meet customer needs.
- Effective Collaborator: Capable of working effectively with cross-functional teams in a dynamic and fast-paced environment.
- Excellent Communicator: Exceptional communication skills for negotiating, relationship-building, and leading teams.
The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.
