Data Analyst
Roles and Responsibilities:
- Data Analysis:
- Gather, analyze, and interpret large data sets to provide insights on case manager performance, evaluate Key Performance Indicators (KPIs), and ensure adherence to both internal and external Service Level Agreements (SLAs).
- Develop and refine KPIs that align with the company’s strategic objectives
- Provide actionable recommendations based on analysis to improve business processes, enhance customer satisfaction, and drive growth
- Reporting:
- Create and maintain regular reports (using SQL, Power BI, Excel) that track business performance against targets, identifying trends and areas for improvement.
- Collaboration:
- Work with cross-functional teams, including client facing case managers, operations, and management, to understand their data needs and deliver insights that support decision-making
- Systems and Infrastructure:
- Streamline the process of collection and reporting of data to minimize manual intervention and help scale the business.
- Utilize data management skills to collect, analyze and present data in a structured form, and management information dashboards.
- Systematize and automate solutions for process improvement to increase automation and operations of the Company.
- Database Management:
- Take over ownership of internal database built in Microsoft SQL Server.
- Expand, improve and document all aspects of existing data architecture and expand the control framework for data management.
- Work with management to prioritize business and information needs.
- Technical Support:
- Troubleshoot hardware and software issues, guiding users through problem resolution
- Collaborate with external IT and development teams to escalate complex issues
- Assist with management of third-party Master Service Provider (MSP)
- Assist with system installations, upgrades, and maintenance.
- Assist with technical onboarding for new team members including licensing requirements
Job Qualifications and Requirements:
- Bachelor’s degree in Business Analytics, Engineering, Computer Science, Finance, Economics, Information Technology, or a related field
- 3+ years’ of experience in a business analyst role, preferably within the financial services industry
- Strong analytical skills with proficiency in data analysis tools (e.g., Excel, SQL, Power-BI).
- Experience in developing and monitoring KPIs and SLAs.
- Excellent communication skills, with the ability to present complex data in an understandable format.
- Detail-oriented with strong problem-solving abilities.
- Ability to work independently and collaboratively in a fast-paced environment.
The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.
